Refund policy

Refund policy

The 60-Day Klave Guarantee

Every Klave order is covered by a 60-day money-back guarantee, starting the day your order is delivered.

Use Klave for up to 60 days. If your skin isn't calmer, email support@klave.ca with your order number and we'll take care of it.

One email starts it. We reply within 24 hours on business days. Full refund to your original payment method, issued within 2 business days of your email. Depending on your bank, it can take a further 5–10 business days to appear on your statement.

The guarantee covers one refund per customer and applies to purchases made through klave.ca. We reserve the right to refuse refunds in cases of abuse or fraud.

Damaged or incorrect orders.

If your order arrives damaged or incorrect, email a photo to support@klave.ca within 14 days of delivery and we'll send a replacement at no cost. Late or missing refunds. If a refund was confirmed but hasn't appeared after 10 business days, check with your bank or card issuer first, then email support@klave.ca and we'll trace it.